Troubleshooting Common Pull List Issues

If you're experiencing issues with your Pull List on VerseDB, this guide will help you identify and resolve common problems. Below are solutions to the most frequent issues users encounter.

Issue: A Comic Issue Is Not Appearing in My Pull List

If you've added a comic to your Pull List but can't find it, try the following:

✅ Check Your Account – Make sure you're logged into the correct VerseDB account.
✅ Verify the Release Date – Issues without a confirmed release date may not appear in your Pull List.
✅ Try Adding the Issue Again – Remove the issue and re-add it to refresh the list.

📌 Still not seeing the issue? Contact support at **Support Page **.

Issue: Not Receiving Weekly Email Notifications

If you enabled weekly emails but aren't receiving them:

1. Check Email Notification Settings – Ensure Pull List emails are enabled in Profile Settings → Notifications.
2. Verify Your Email Address – Confirm that your registered email is correct.
3. Look in Your Spam/Junk Folder – Sometimes, emails get filtered incorrectly.
4. Ensure You Have Upcoming Issues – Notifications are only sent if your Pull List contains upcoming releases.

📌 If the issue persists, add [email protected] to your email contacts to prevent spam filtering.

Issue: Unable to Export Pull List (CSV or Print)

If you are a Pro user but can't export your Pull List:

✅ Verify Your Subscription – Check if your VerseDB Pro subscription is active.
✅ Try Logging Out and Back In – Refresh your session to re-enable Pro features.
✅ Clear Browser Cache – Cached data might interfere with exports.
✅ Use a Different Browser – Try another browser or disable extensions that may block scripts.

📌 If the export function is still not working, report the issue to **Support Page **.

Issue: The "Mark as Purchased" Button Isn't Working

If you can't mark an issue as purchased:

1. Refresh the Page – Sometimes, a simple refresh can resolve UI issues.
2. Check Your Account – Ensure you're logged into the correct VerseDB account.
3. Try a Different Device – If the issue is browser-related, test on a mobile device or another computer.

📢 If none of these steps work, report the issue through the VerseDB support page.

Contact Support

If you're still experiencing issues with your Pull List, reach out to our support team:

📩 Contact Support: Support Page
📖 Help Center: Visit the Help Page