If you're experiencing issues with your Pull List on VerseDB, this guide will help you identify and resolve common problems.
Series Not Appearing in Pull List
If you've added a series but can't find it:
**Check Your Account**: Make sure you're logged into the correct VerseDB account
**Verify the Status Filter**: Your series might be filtered out - try selecting "All" in the status filter
**Check if Series Was Added**: Look for a confirmation message when adding
**Try Adding Again**: Remove and re-add the series to refresh
Not Receiving Weekly Email Notifications
If you enabled weekly emails but aren't receiving them:
Step 1: Check Global Email Settings
- Go to Profile Settings > Notifications
- Verify that Pull List email notifications are enabled
Step 2: Check Per-Series Settings
- Go to your Pull List
- Click Edit on a series
- Ensure Notify on Release is toggled ON
Step 3: Verify Email Address
- Go to Profile Settings
- Confirm your registered email is correct
Step 4: Check Spam/Junk Folder
Add [email protected] to your contacts to prevent filtering.
Step 5: Verify You Have Upcoming Issues
Note
Emails are only sent if you have active series with upcoming releases that week. No releases = no email.
Skipped Issues Still Appearing
If issues you've skipped are still showing up:
- Refresh the Page - Clear your browser cache and reload
- Check the Filter - Some views have an option to show skipped issues
- Verify the Skip - Go to weekly view and confirm the skip status
Unable to Export Pull List
If you can't export your Pull List:
Warning
CSV export is a **PRO feature**. Go to Profile Settings > Subscription to check your status.
If you're a PRO subscriber and still having issues:
- Try a different browser (Chrome, Firefox, or Edge)
- Disable browser extensions that might interfere
- Clear browser cache
Weekly View Not Loading
If the weekly view isn't displaying correctly:
- Hard Refresh - Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
- Check Date Range - Ensure you're viewing a period with upcoming releases
- Try Grid View - Switch to Grid view to confirm your data exists
- Disable Extensions - Some browser extensions interfere with rendering
Series Shows Wrong Number of Upcoming Issues
If the issue count seems incorrect:
- Check Release Dates - Only future releases are counted
- Verify Skipped Issues - Skipped issues may not be counted in some views
- Check Series Status - Paused or canceled series won't show new issues
- Wait for Updates - Issue data refreshes as new releases are announced
Can't Change Series Status
If you're unable to change a series from Active to Paused/Canceled:
- Check your internet connection
- Refresh the page and try again
- Clear browser cache
- Try a different browser
Personal Notes Not Saving
- Check character limit (notes have a maximum length)
- Make sure you click Save after editing
- Verify your internet connection
Contact Support
If you're still experiencing issues:
Quick Summary