Most pull list issues fall into a few buckets. Work through the relevant one below.
Series Missing from Your Pull List#
If you added a series but can't find it, check that:
- You're logged into the right VerseDB account
- The status filter isn't hiding it — switch to All to see Active, Paused, and Canceled
- The add actually saved — look for the confirmation toast when you add a series
If it's still missing, remove and re-add the series from the series page.
No Weekly Email#
Pull list emails only go out when you have active series with upcoming releases that week — no releases means no email.
If you should be getting an email but aren't:
- Profile Settings → Notifications — confirm pull list email notifications are on
- On each series in your pull list, click Edit and confirm Notify on Release is toggled on
- Confirm your registered email address is correct
- Check your spam/junk folder and add the sender to your contacts
Skipped Issues Still Showing Up#
Hard-refresh the page (Ctrl+Shift+R / Cmd+Shift+R). Some views have a "show skipped" toggle — make sure it's off. Switch to Weekly View to confirm the skip actually applied.
Can't Export Your Pull List#
Warning
CSV export is a PRO feature. Check your subscription status in profile settings.
If you're PRO and export is still failing, try a different browser, disable extensions, and clear cache.
Other Issues#
- Weekly view won't load — hard-refresh, confirm the date range has releases, or switch to Grid view
- Wrong upcoming issue count — only future releases count; skipped, paused, and canceled entries may not show
- Can't change series status — refresh the page and check your connection
- Personal notes not saving — check you're within the character limit, hit Save, and verify your connection
Still stuck? Email support with the series name and a screenshot of what you're seeing.