Learn how to access your subscription dashboard, understand your subscription status, and manage your VerseDB PRO account.
Accessing Your Subscription Dashboard
Method 1: Navigation Menu
- Log in to your VerseDB account
- Click on your profile avatar in the top-right corner
- Select "Dashboard" from the dropdown menu
- Click "Subscription" in the left sidebar
Method 2: Direct URL Visit https://versedb.com/subscription while logged in.
Understanding Your Subscription Status
| Status | Meaning | What You Can Do |
|--------|---------|----------------|
| **Active** | Billing normally | Switch plans, update payment, cancel |
| **Canceled** | Access until period ends | Resume subscription before expiration |
| **Expired** | PRO features disabled | Subscribe again to restore access |
| **Incomplete Payment** | Payment failed | Update payment method |
Viewing Subscription Details
Your subscription dashboard shows:
Current Plan Information
- Plan type: Monthly ($6/month) or Yearly ($60/year)
- Subscription start date
- Next billing date and amount
Payment Information
- Last 4 digits of payment card
- Card brand (Visa, Mastercard, etc.)
- Card expiration date
Subscription History
- Past invoices and receipts
- Payment history
- Plan change history
Viewing Billing History and Invoices
- Navigate to your Subscription page
- Scroll to "Billing History" section
- View list of all past charges
Each invoice shows:
- Invoice date and number
- Amount charged
- Payment status (Paid, Failed, Refunded)
- Download receipt link (PDF)
Email Notifications
| Email Type | When Sent | Contains |
|------------|-----------|----------|
| Subscription Confirmation | First subscribe | Plan type, billing date, features unlocked |
| Payment Receipt | Each payment | Amount, date, invoice number |
| Renewal Reminder | 3-7 days before | Upcoming charge amount and date |
| Payment Failed | Payment fails | Reason, instructions, deadline |
| Cancellation Confirmation | When canceled | Cancellation date, access end date |
Note
**Email Preferences**
Subscription-related emails (receipts, failed payment alerts, confirmations) cannot be disabled for security and billing transparency.
Data and Privacy
What VerseDB Stores
- Subscription status and plan type
- Billing dates and amounts
- Payment method (last 4 digits only, via Stripe)
- Invoice history
What VerseDB Does NOT Store
- Full credit card numbers
- CVC/CVV security codes
- Banking passwords or credentials
Tip
**Your Data After Cancellation**
Preserved Forever:
- User profile and settings
- All collections and reading history
- Reviews and ratings
- Pull lists and wishlists
- All user-generated content
Removed:
- Active PRO subscription status
- Payment method on file (at your request)
Getting Help with Subscription Issues
Email Support
- Email: [email protected]
- Subject: "Subscription Support" or "Billing Issue"
- Response Time: 24-48 hours
What to Include:
- Your account email address
- Description of the issue
- Steps you've already tried
- Screenshots (if applicable)
- Invoice numbers (for billing issues)
Quick Summary
- Check subscription status: Subscription page, view status banner
- View next billing date: Subscription page, top of page
- Download receipt: Subscription page → Billing History → Download PDF
- Contact support: [email protected]
- Subscription Dashboard: https://versedb.com/subscription
- Account Settings: https://versedb.com/settings
- Help Center: https://versedb.com/support